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CrazyCall vs. Gladly CX Platform

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CrazyCall

3 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    		CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    CrazyCallGladly CX Platform
    Editions & Modules
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    CrazyCallGladly CX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.—
    More Pricing Information
    Features
    CrazyCallGladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of CrazyCall and Gladly CX Platform
    Feature
    CrazyCall
    8.5
    3 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard8.43 Ratings00 Ratings
    Validate callers8.43 Ratings00 Ratings
    Outbound response8.43 Ratings00 Ratings
    Call forwarding8.73 Ratings00 Ratings
    Click-to-call (CTC)8.73 Ratings00 Ratings
    Warm transfer8.43 Ratings00 Ratings
    Predictive dialing8.73 Ratings00 Ratings
    Interactive voice response8.43 Ratings00 Ratings
    REST APIs8.43 Ratings00 Ratings
    Call scripts8.73 Ratings00 Ratings
    Call tracking8.73 Ratings00 Ratings
    Multichannel integration8.43 Ratings00 Ratings
    CRM software integration8.73 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CrazyCall and Gladly CX Platform
    Feature
    CrazyCall
    8.5
    3 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing8.43 Ratings00 Ratings
    Omnichannel inbound routing8.43 Ratings00 Ratings
    Recording8.43 Ratings00 Ratings
    Quality management8.73 Ratings00 Ratings
    Call analytics8.73 Ratings00 Ratings
    Historical reporting8.43 Ratings00 Ratings
    Live reporting8.43 Ratings00 Ratings
    Customer surveys8.43 Ratings00 Ratings
    Customer interaction analytics8.73 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of CrazyCall and Gladly CX Platform
    Feature
    CrazyCall
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of CrazyCall and Gladly CX Platform
    Feature
    CrazyCall
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CrazyCall and Gladly CX Platform
    Feature
    CrazyCall
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    CrazyCallGladly CX Platform
    Likelihood to Recommend
    8.7
    (3 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)