CrazyCall vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CrazyCall | Score8.7 out of 10 | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $29 per month ($8 for each additional user over 3) |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
| CrazyCall | LiveAgent | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CrazyCall | LiveAgent | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Incident and problem management |
| |||||||||||||||||||||||||||||||||||||||||||
| Self Help Community |
| |||||||||||||||||||||||||||||||||||||||||||
| Multi-Channel Help |
| |||||||||||||||||||||||||||||||||||||||||||
| CrazyCall | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.0 |
| Likelihood to Renew | - | 9.3 |
| Usability | - | 8.0 |
| Support Rating | - | 9.3 |
| Implementation Rating | - | 9.1 |