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CrazyCall vs. Webex Contact Center

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CrazyCall

3 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrazyCall

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    		CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…

    $29

    per month ($8 for each additional user over 3)

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    CrazyCallWebex Contact Center
    Editions & Modules
    Plus
    $29
    per month ($8 for each additional user over 3)
    Plan C
    $40
    per user / month
    Advanced
    $75
    per month ($20 for each additional user over 5)
    No answers on this topic
    Offerings
    Pricing Offerings
    CrazyCallWebex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.—
    More Pricing Information
    Features
    CrazyCallWebex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of CrazyCall and Webex Contact Center
    Feature
    CrazyCall
    8.5
    3 Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard8.43 Ratings9.233 Ratings
    Validate callers8.43 Ratings9.132 Ratings
    Outbound response8.43 Ratings5.827 Ratings
    Call forwarding8.73 Ratings8.732 Ratings
    Click-to-call (CTC)8.73 Ratings8.429 Ratings
    Warm transfer8.43 Ratings8.833 Ratings
    Predictive dialing8.73 Ratings5.421 Ratings
    Interactive voice response8.43 Ratings8.127 Ratings
    REST APIs8.43 Ratings7.829 Ratings
    Call scripts8.73 Ratings8.528 Ratings
    Call tracking8.73 Ratings8.431 Ratings
    Multichannel integration8.43 Ratings7.030 Ratings
    CRM software integration8.73 Ratings7.130 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CrazyCall and Webex Contact Center
    Feature
    CrazyCall
    8.5
    3 Ratings
    Webex Contact Center
    7.8
    31 Ratings
    Inbound call routing8.43 Ratings7.729 Ratings
    Omnichannel inbound routing8.43 Ratings7.927 Ratings
    Recording8.43 Ratings9.029 Ratings
    Quality management8.73 Ratings8.826 Ratings
    Call analytics8.73 Ratings7.427 Ratings
    Historical reporting8.43 Ratings8.929 Ratings
    Live reporting8.43 Ratings7.629 Ratings
    Customer surveys8.43 Ratings6.827 Ratings
    Customer interaction analytics8.73 Ratings6.124 Ratings
    User Ratings
    CrazyCallWebex Contact Center
    Likelihood to Recommend
    8.7
    (3 ratings)
    8.7
    (36 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (12 ratings)