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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Creatio

    Score9.7 out of 10
    N/ACreatio is a provider of a no-code platform to automate industry workflows. The Creatio offering includes a no-code platform (Studio Creatio), along with CRM applications for Marketing, Sales, and Service, industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. Sales Creatio - an end-to-end…

    $10,000

    per year (minimum price for new users)

    Sugar Sell (SugarCRM)

    Score5.2 out of 10
    N/ASugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

    $19

    per month per user (3 users minimum, billed annually)

    Pricing
    CreatioSugar Sell (SugarCRM)
    Editions & Modules
    Growth
    $25
    per month per user
    Enterprise
    $55
    per month per user
    Unlimited
    $85
    per month per user
    Essentials
    $19
    per month (billed annually) per user (3 user minimum, 9 user maximum)
    Standard
    $59
    per month (billed annually) per user (10 User Minimum)
    Advanced
    $85
    per month (billed annually) per user (10 user minimum)
    Premier
    $135
    per month (billed annually) per user (10 user minimum)
    Offerings
    Pricing Offerings
    CreatioSugar Sell (SugarCRM)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCreatio Sales, Creatio Marketing, and Creatio Service are available as add-ons for $15 per month, per user. Creatio AI is included in every tier of the Creatio platform (Growth, Enterprise, and Unlimited). Additional AI Tokens are available for $150 per pack. 5 user minimum.
    More Pricing Information
    Community Pulse
    CreatioSugar Sell (SugarCRM)
    Considered Both Products
    Creatio
    Chose Creatio
    Sure, the low code approach is eating the world and [is] a powerful feature in this CRM. But training time and time for implementation could be much [longer] than expected.
    Incentivized
    SugarCRM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CreatioSugar Sell (SugarCRM)
    Low-Code Development
    Comparison of Low-Code Development features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    8.9
    36 Ratings
    Sugar Sell (SugarCRM)
    -
    Ratings
    Platform Security8.834 Ratings00 Ratings
    Platform User Management8.836 Ratings00 Ratings
    Reusability8.834 Ratings00 Ratings
    Platform Scalability8.535 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.8
    33 Ratings
    Customer data management / contact management00 Ratings5.032 Ratings
    Workflow management00 Ratings6.028 Ratings
    Territory management00 Ratings6.026 Ratings
    Opportunity management00 Ratings7.026 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.029 Ratings
    Contract management00 Ratings3.026 Ratings
    Quote & order management00 Ratings4.024 Ratings
    Interaction tracking00 Ratings3.030 Ratings
    Channel / partner relationship management00 Ratings2.025 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    2.3
    24 Ratings
    Case management00 Ratings3.024 Ratings
    Call center management00 Ratings2.019 Ratings
    Help desk management00 Ratings2.017 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    25 Ratings
    Lead management00 Ratings6.022 Ratings
    Email marketing00 Ratings5.023 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    28 Ratings
    Task management00 Ratings4.026 Ratings
    Billing and invoicing management00 Ratings3.018 Ratings
    Reporting00 Ratings2.024 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.3
    28 Ratings
    Forecasting00 Ratings3.024 Ratings
    Pipeline visualization00 Ratings2.025 Ratings
    Customizable reports00 Ratings5.027 Ratings
    Customization
    Comparison of Customization features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    29 Ratings
    Custom fields00 Ratings6.029 Ratings
    Custom objects00 Ratings5.026 Ratings
    Scripting environment00 Ratings6.019 Ratings
    API for custom integration00 Ratings5.025 Ratings
    Security
    Comparison of Security features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    27 Ratings
    Single sign-on capability00 Ratings5.021 Ratings
    Role-based user permissions00 Ratings6.026 Ratings
    Social CRM
    Comparison of Social CRM features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    19 Ratings
    Social data00 Ratings3.019 Ratings
    Social engagement00 Ratings3.016 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.5
    19 Ratings
    Marketing automation00 Ratings5.019 Ratings
    Compensation management00 Ratings4.013 Ratings
    Platform
    Comparison of Platform features of Creatio and Sugar Sell (SugarCRM)
    Feature
    Creatio
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.0
    20 Ratings
    Mobile access00 Ratings4.020 Ratings
    User Ratings
    CreatioSugar Sell (SugarCRM)
    Likelihood to Recommend
    9.7
    (58 ratings)
    2.0
    (59 ratings)
    Likelihood to Renew
    9.9
    (4 ratings)
    8.2
    (26 ratings)
    Usability
    9.1
    (39 ratings)
    3.0
    (10 ratings)
    Availability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    7.3
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (38 ratings)
    9.1
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    9.6
    (2 ratings)
    9.0
    (3 ratings)
    Configurability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Ease of integration
    9.1
    (1 ratings)
    10.0
    (2 ratings)
    Product Scalability
    8.2
    (1 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    9.0
    (1 ratings)