TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Creatio

    Score9.7 out of 10
    N/ACreatio is a provider of a no-code platform to automate industry workflows. The Creatio offering includes a no-code platform (Studio Creatio), along with CRM applications for Marketing, Sales, and Service, industry workflows for 20 verticals and marketplace add-ons. Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. Sales Creatio - an end-to-end…

    $10,000

    per year (minimum price for new users)

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    CreatioZoho CRM
    Editions & Modules
    Growth
    $25
    per month per user
    Enterprise
    $55
    per month per user
    Unlimited
    $85
    per month per user
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    CreatioZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional DetailsCreatio Sales, Creatio Marketing, and Creatio Service are available as add-ons for $15 per month, per user. Creatio AI is included in every tier of the Creatio platform (Growth, Enterprise, and Unlimited). Additional AI Tokens are available for $150 per pack. 5 user minimum.—
    More Pricing Information
    Community Pulse
    CreatioZoho CRM
    Considered Both Products
    Creatio
    Chose Creatio
    Sure, the low code approach is eating the world and [is] a powerful feature in this CRM. But training time and time for implementation could be much [longer] than expected.
    Incentivized
    Chose Creatio
    We selected Creatio because it's the most optimal system for our current business requirements and their further scale [development]. Also, we valued the support of the vendor and the big community of implement teams.
    Incentivized
    Chose Creatio
    Price, UI, bpm tools
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CreatioZoho CRM
    Low-Code Development
    Comparison of Low-Code Development features of Creatio and Zoho CRM
    Feature
    Creatio
    8.9
    36 Ratings
    Zoho CRM
    -
    Ratings
    Platform Security8.834 Ratings00 Ratings
    Platform User Management8.836 Ratings00 Ratings
    Reusability8.834 Ratings00 Ratings
    Platform Scalability8.535 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management00 Ratings8.5279 Ratings
    Workflow management00 Ratings8.3266 Ratings
    Territory management00 Ratings8.8196 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.8248 Ratings
    Contract management00 Ratings8.8203 Ratings
    Quote & order management00 Ratings8.1203 Ratings
    Interaction tracking00 Ratings8.1249 Ratings
    Channel / partner relationship management00 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management00 Ratings8.5213 Ratings
    Call center management00 Ratings8.1172 Ratings
    Help desk management00 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management00 Ratings8.6261 Ratings
    Email marketing00 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.5
    263 Ratings
    Task management00 Ratings8.5248 Ratings
    Billing and invoicing management00 Ratings8.3180 Ratings
    Reporting00 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting00 Ratings8.5216 Ratings
    Pipeline visualization00 Ratings8.4235 Ratings
    Customizable reports00 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields00 Ratings8.4275 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Scripting environment00 Ratings8.3178 Ratings
    API for custom integration00 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability00 Ratings8.4231 Ratings
    Role-based user permissions00 Ratings8.5261 Ratings
    Social CRM
    Comparison of Social CRM features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social data00 Ratings8.4164 Ratings
    Social engagement00 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation00 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Creatio and Zoho CRM
    Feature
    Creatio
    -
    Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access00 Ratings8.7230 Ratings
    User Ratings
    CreatioZoho CRM
    Likelihood to Recommend
    9.7
    (58 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    9.9
    (4 ratings)
    7.6
    (42 ratings)
    Usability
    9.1
    (39 ratings)
    7.8
    (172 ratings)
    Availability
    9.1
    (1 ratings)
    8.8
    (7 ratings)
    Performance
    7.3
    (1 ratings)
    8.5
    (8 ratings)
    Support Rating
    10.0
    (38 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    8.2
    (1 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    9.6
    (2 ratings)
    5.6
    (16 ratings)
    Configurability
    9.1
    (1 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    9.1
    (1 ratings)
    7.2
    (5 ratings)
    Product Scalability
    8.2
    (1 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    7.8
    (13 ratings)