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Critical Mention vs. Meltwater

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Critical Mention

    Score7.5 out of 10
    N/ACritical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.N/A

    Meltwater

    Score8.1 out of 10
    N/AMeltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)N/A
    Pricing
    Critical MentionMeltwater
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Critical MentionMeltwater
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Critical MentionMeltwater
    Considered Both Products
    Critical Mention
    Chose Critical Mention
    TV Eyes seems to be the biggest competitor to Critical Mention, but we've found that it's just not quite as intuitive or simple to track specific media hits. We keep going back to Critical Mention year after year because it does the job we need it to do to track broadcast TV …
    Incentivized
    Chose Critical Mention
    Both Cision and Meltwater are over price and undervalued in our opinion. They both cost more and provide less. If Critical Mention makes a few changes to their software and expands its online offer and social media tracking both of these software companies would be obsolete. …
    Incentivized
    Chose Critical Mention
    Critical mention has a more extensive list and the customer service is great.
    Incentivized
    Meltwater
    Chose Meltwater
    [In my opinion,] Meltwater [Media Intelligence Platform]'s media database simply doesn't stack up to what Cision offers. It doesn't matter how nice the interface is if the data included in the database you're pulling from isn't complete or well organized. Cision can be clunky, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
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    User Ratings
    Critical MentionMeltwater
    Likelihood to Recommend
    1.6
    (21 ratings)
    8.0
    (73 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    8.0
    (9 ratings)
    Usability
    9.0
    (2 ratings)
    9.0
    (4 ratings)
    Availability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.5
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    6.1
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)