CrowdCompass vs. OneCause

CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.

Incentivized

I'm not sure if it is because I have used it so much, but OneCause is the easiest self-explanatory event platform. After 15-20 minutes of use, anyone should be able to navigate at a basic level. It is very user-friendly, and I have been able to train volunteer staff effectively.

Incentivized

• Ease of use for the planner. CrowdCompass is an app that allows our onsite event managers to quickly and easily make changes to the agenda times and locations or send push notifications/alerts to attendees.
• Ease of use for the attendee. User error is minimal with CrowdCompass. Download instructions are simple and clear. The use of icons within the app makes for a simple user experience.
• Customer support. Our CrowdCompass support team has been phenomenal! They're always able to assist with any questions or with helping us find new ways to make our experience even more positive.

Incentivized

• Customer service during planning phases- reps always get back to me to help answer my questions.
• Event managers are always great to work with at our Gala. We really need someone to make sure the whole program runs well, and OneCause never disappoints.
• Variety of events that we can use this for is awesome! No need for paypal, venmo, etc.
• Mobile bidding has been a game changer for us. People can participate in our auction even if they cannot attend the event!
• Platform is relatively easy to use- intuitive even for those who are not techy!

Incentivized

• Event apps are becoming consolidated into one platform app that contains events from all the clients who use it.
• No branding of your own app with your own name and your attendees having to download a third-party app with events other than just yours available in it.

Incentivized

• Wanted to be able to manually add gifts to a fund appeal (at least in our package)
• Wish we had the ability to add more polish to our auction page and scoreboard ourselves (not have to pay OneCause to do it for us)
• Would like to have the set-up of a new event to be more intuitive.

Incentivized

We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.

Incentivized

We are a very small non-profit and are actually looking to use another service just to cut costs, but we may not stay with them and will coming running back to OneCause if we can't make the other option work! The ONLY reason to move would be to reduce the over-head cost of the platform.

Incentivized

From the build perspective, its very simple and intuitive. You can either go basic or dig in and provide some interesting features and functions to provide a well-rounded event app experience. From the user perspective, its easy to use and navigate the app, plus the ability to interact and engage is a huge bonus

Incentivized

I think that OneCause is a very intuitive, user-friendly platform on the non-profit user's side and also from the donor's perspective. They have created a software that is good for both mobile devices and desktop computers. The customization allowed for your campaigns is also incredible - you can make each fundraising website feel like a true extension of your non-profit

Incentivized

Have not had any issues with availability

Incentivized

Support staff is there to help out and it is nice knowing there are available on event day as well

Incentivized

Have had no issues

Incentivized

This feature is amazing. Nice to have reports immediately when the event (auction) is over

Incentivized

Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.

Incentivized

The OneCause staff is knowledgeable and willing to assist. When we have had questions, they are quick to respond and provide assistance. Our assigned event manager each year has been very good about checking in with us to make sure planning is running smoothly. Additionally, the onsite team has always been friendly and helpful. They stay with us throughout the event to address any issues that may arise.

Incentivized

We hired OneCause to guide us through our first event after we signed up with them. The staff they sent were pros. They gave us professional guidance and support. Once we had been shown the ropes, we knew we could take the reins and confidently run our next event

Incentivized

Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available

Incentivized

Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.

Incentivized

Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.

Incentivized

I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.

Incentivized

CrowdCompass is the only mobile app that we have used or looked at. They are on the pricey side, but their integration with Cvent makes the cost worth it. With any other mobile app, we would have to either re-enter the event details or pay to have a custom API created

Incentivized

We looked at Auctria and GiveSmart, though we didn't go into great detail with either. We ultimately selected OneCause based on the recommendation of another local school that used it for its auction software. The customer service and support as we made this decision and transition was a confirmation for us.

Incentivized

works great no matter what type of program or how many people attending

Incentivized

The product has everything I need

Incentivized

• It's had a positive impact financially because it integrates with Cvent.
• It's a much quicker process to build and design, saving staff hours of work.
• Unlike our old app system, we have more control over the content of this app. We can make our own edits and additions without depending on external people to make those for us.

Incentivized

• It has had an extremely positive impact on our Online Auction, with more items available, and the user-friendly platform makes our donors bid more.
• It has elevated our events with the easy check in features to keep the event smoth.
• It has saved so much time and stress with the customer service support accessibility and knowledge.

Incentivized