CustomerSuccessBox vs. Gainsight CS
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CustomerSuccessBox | Score9.5 out of 10 | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | $499 per user | Required | ||||||||||||||
| Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| CustomerSuccessBox | Gainsight CS | |
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| Likelihood to Recommend | 9.5 | 8.7 |
| Likelihood to Renew | - | 6.8 |
| Usability | 9.3 | 8.5 |
| Availability | - | 8.2 |
| Performance | - | 6.4 |
| Support Rating | 9.3 | 8.8 |
| Online Training | - | 5.5 |
| Implementation Rating | - | 6.3 |
| Configurability | - | 6.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 6.4 |