| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CustomerSuccessBox | Score9.5 out of 10 | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
 Totango | Score7.8 out of 10 | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
| CustomerSuccessBox | Totango | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | $499 per user | Optional | ||||||||||||||
| Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
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| CustomerSuccessBox | Totango | |
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| Considered Both Products | No answer on this topic | Chose Totango Totango was much more affordable and more functional than Gainsight and CSB Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| CustomerSuccessBox | Totango | |||||||||||||||||||||||||
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| CustomerSuccessBox | Totango | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 9.1 |
| Likelihood to Renew | - | 7.3 |
| Usability | 9.3 | 8.6 |
| Availability | - | 9.9 |
| Performance | - | 8.8 |
| Support Rating | 9.3 | 7.7 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 8.2 |
| Ease of integration | - | 8.0 |
| Product Scalability | - | 9.8 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |
