Cvent Onsite Solutions vs. Greater Giving

As mentioned in the first question, I think CVENT Onsite is best to use when the group is over 400 people. Anything under that we can manage by pre-printing. But when it's over 400 and you have a quick registration timeline, onsite solutions are your only option (in my opinion).

Incentivized

Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.

Incentivized

• Allows a quick check-in process in the app rather than dealing with pesky paper badges
• Provides a digital itinerary for attendees rather than having to print them out individually
• Offers attendee tracking to better tailor future events

Incentivized

• Greater Giving is very user-friendly for both staff and volunteers
• Greater Giving sales and receipt generating features are well received by the guest at our event
• Greater Giving provides excellent customer support - in particular, their "night of" event support

Incentivized

• Pricing. If we can get lower pricing, we can use for more events.
• Buying our own on-site kits vs having Cvent team needing to be onsite.

Incentivized

• Love to see more places to log expenses, so you can run a total report of net income.
• It's often a bit wide for my screen, which I can work around.

Incentivized

Cvent Onsite Solutions is very user friendly and easy for those who are not very tech savvy. My first time using On-Arrival went very smoothly while onsite for a program due to the prior training that was provided by Cvent Onsite Solutions in our OSS training. Overall, it allows for tech integrations to be utilized easily.

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.

Incentivized

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

My organization also uses the Cvent Event Management platform. We did try using another platform called "STAR" which had very limited offerings compared to the Cvent Onsite Solutions. STAR did not have a user-friendly layout nor was it easy to digitally manage our events. Maybe the STAR platform works better on a smaller scale, but we are a large organization so it simply wasn't efficient for us

Incentivized

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• It allows our organization to lower overtime pay to employees who needed to stay at the registration area
• Allows us to allocate our resources to other functions that bring in revenue
• Pre-conference time usually wasted on pre-packing is now freed up to focus on more important functions within our organization

Incentivized

• Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
• Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.