RegOnline by Cvent (Discontinued) vs. RunSignUp

RegOnline has been well-suited for providing registration for participants as well as payment options in the same place. That is literally all that my department uses it for, and it is very well-suited for this purpose (though pricey). And although it is pricey, it was one of the only approved options by my university to accept credit card payments for our annual conference, as other options could not be properly tracked by the university. So for this purpose, RegOnline is very well-suited. I think that if someone needed to build an event registration page that did not require payment options as a necessity, then RegOnline would be less suited for use. It still can easily track participants, but I think there are better options out there for those who only need the most basic of services. I also think that since RegOnline has provided additional formatting capabilities, that it does handle the registration pages better than it has in the past. However, these still need improvement, with the ability to rearrange the order of required and optional questions.

Incentivized

RunSignUp is a well-templated online platform for athletic event registrations. The customer service is awesome and we have found the platform to be fairly user-friendly and intuitive. The platform falls a bit short when a registrant is trying to register multiple people within a single transaction using a registration kiosk. Other than that though, it’s a fairly simple platform with good reporting capability.

Incentivized

• Easy set up for simple and complex registration events.
• Looks very professional
• Reports are easy to set up and download
• Cost per registration is reasonable

Incentivized

• Built-in templates to make design a breeze
• Great client support
• Simple and effective email tool
• Easy reporting
• Easy learning curve

Incentivized

• One of the areas that RegOnline could improve on is the price. Because of the expense $3.55 per registration, the Department is unable to use the software for other events. We have mine training classes that we couldn't use RegOnline for because of the expense.
• RegOnline was not able to directly deposit registration fees collected from participants for other events and as a result we are unable to use it for those events.

Incentivized

• Additional information on participants.
• Messaging to users or participants.
• Calendar function is hard to use.

Incentivized

We've never had an issue they couldn't resolve in one phone call.

Incentivized

Customer support is quick and straightforward and always available!!

Incentivized

The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.

Incentivized

I liked RunSignUp much more as it was much better suited for what we were looking to use it for and do. The functionality matched our needs and we were able to fine-tune exactly what we needed from the system without losing too much of the user experience.

Incentivized

• RegOnline has been a major time-saver. Before RegOnline, we were getting emails and calls all through the registration window. Now, 99% of attendees are able to register independently and manage their own registrations.

Incentivized

• Less employee time spent in admin tasks.
• Lower cost of payment processing.

Incentivized