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Datatrack Eclipse CMS4 vs. Genesys Cloud CX

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Eclipse CMS4Genesys Cloud CX
    Editions & Modules
    No answers on this topic
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Eclipse CMS4Genesys Cloud CX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing plans can also be billed hourly.
    More Pricing Information
    Features
    Eclipse CMS4Genesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Genesys Cloud CX
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard8.01 Ratings8.6394 Ratings
    Validate callers8.01 Ratings9.0346 Ratings
    Outbound response8.01 Ratings9.0308 Ratings
    Call forwarding8.01 Ratings8.6334 Ratings
    Click-to-call (CTC)8.01 Ratings8.8269 Ratings
    Warm transfer8.01 Ratings9.2381 Ratings
    Predictive dialing8.01 Ratings8.8226 Ratings
    Interactive voice response8.01 Ratings9.0327 Ratings
    REST APIs8.01 Ratings7.9275 Ratings
    Call scripts8.01 Ratings8.0305 Ratings
    Call tracking8.01 Ratings8.8371 Ratings
    Multichannel integration8.01 Ratings8.4300 Ratings
    CRM software integration8.01 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Genesys Cloud CX
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing8.01 Ratings8.6366 Ratings
    Omnichannel inbound routing8.01 Ratings8.9283 Ratings
    Recording8.01 Ratings9.2371 Ratings
    Quality management8.01 Ratings9.0340 Ratings
    Call analytics8.01 Ratings8.9350 Ratings
    Historical reporting8.01 Ratings8.2365 Ratings
    Live reporting8.01 Ratings8.7360 Ratings
    Customer surveys8.01 Ratings7.7221 Ratings
    Customer interaction analytics8.01 Ratings9.0265 Ratings
    User Ratings
    Eclipse CMS4Genesys Cloud CX
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (38 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)