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Datatrack Eclipse CMS4 vs. Genesys Multicloud CX (discontinued)

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Datatrack Eclipse CMS4

7 Reviews and Ratings

Genesys Multicloud CX (discontinued)

343 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    		N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    Genesys Multicloud CX (discontinued)

    Score8 out of 10
    		N/AGenesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.N/A
    Pricing
    Eclipse CMS4Genesys Multicloud CX (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Eclipse CMS4Genesys Multicloud CX (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Eclipse CMS4Genesys Multicloud CX (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and Genesys Multicloud CX (discontinued)
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys Multicloud CX (discontinued)
    9.2
    118 Ratings
    Agent dashboard8.01 Ratings10.0109 Ratings
    Validate callers8.01 Ratings10.096 Ratings
    Outbound response8.01 Ratings9.099 Ratings
    Call forwarding8.01 Ratings8.089 Ratings
    Click-to-call (CTC)8.01 Ratings9.083 Ratings
    Warm transfer8.01 Ratings10.0105 Ratings
    Predictive dialing8.01 Ratings9.281 Ratings
    Interactive voice response8.01 Ratings10.0106 Ratings
    REST APIs8.01 Ratings10.099 Ratings
    Call scripts8.01 Ratings9.075 Ratings
    Call tracking8.01 Ratings10.0103 Ratings
    Multichannel integration8.01 Ratings9.9105 Ratings
    CRM software integration8.01 Ratings5.199 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and Genesys Multicloud CX (discontinued)
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Genesys Multicloud CX (discontinued)
    8.5
    107 Ratings
    Inbound call routing8.01 Ratings9.0100 Ratings
    Omnichannel inbound routing8.01 Ratings10.092 Ratings
    Recording8.01 Ratings8.980 Ratings
    Quality management8.01 Ratings8.080 Ratings
    Call analytics8.01 Ratings8.088 Ratings
    Historical reporting8.01 Ratings10.0103 Ratings
    Live reporting8.01 Ratings9.0100 Ratings
    Customer surveys8.01 Ratings6.864 Ratings
    Customer interaction analytics8.01 Ratings7.073 Ratings
    User Ratings
    Eclipse CMS4Genesys Multicloud CX (discontinued)
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.0
    (147 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (26 ratings)
    Usability
    -
    (0 ratings)
    6.9
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.1
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    8.1
    (3 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    3.8
    (11 ratings)
    Configurability
    -
    (0 ratings)
    6.5
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    1.4
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)