Datto Autotask PSA vs. Microsoft System Center Service Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Autotask PSA | Score8.9 out of 10 | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A |
 Microsoft System Center Service Manager | Score8.6 out of 10 | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
| Autotask PSA | Microsoft System Center Service Manager | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Autotask PSA | Microsoft System Center Service Manager | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Autotask PSA | Microsoft System Center Service Manager | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.8 |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |
| Support Rating | 8.4 | 8.9 |