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Datto Autotask PSA vs. Spoke

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Autotask PSA

    Score8.9 out of 10
    N/AAutotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    Autotask PSASpoke
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Autotask PSASpoke
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Autotask PSASpoke
    Incident and problem management
    Comparison of Incident and problem management features of Datto Autotask PSA and Spoke
    Feature
    Datto Autotask PSA
    -
    Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets00 Ratings7.34 Ratings
    Expert directory00 Ratings8.32 Ratings
    Service restoration00 Ratings10.01 Ratings
    Self-service tools00 Ratings8.63 Ratings
    Subscription-based notifications00 Ratings8.43 Ratings
    ITSM collaboration and documentation00 Ratings8.23 Ratings
    ITSM reports and dashboards00 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Datto Autotask PSA and Spoke
    Feature
    Datto Autotask PSA
    -
    Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement00 Ratings9.01 Ratings
    Policy and contract enforcement00 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Datto Autotask PSA and Spoke
    Feature
    Datto Autotask PSA
    -
    Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository00 Ratings8.63 Ratings
    Change calendar00 Ratings8.32 Ratings
    Service-level management00 Ratings8.02 Ratings
    User Ratings
    Autotask PSASpoke
    Likelihood to Recommend
    10.0
    (30 ratings)
    8.4
    (4 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (4 ratings)
    8.0
    (1 ratings)