| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Front | Score7.1 out of 10 | N/A | Front is a communication hub that helps businesses keep the human touch in every interaction. | $29 per month per user |
| Desk.com (discontinued) | Front | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Front | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Front Front is a flexible and quickly growing tool that integrates with almost every system we use. Front have been our go-to support system since we started and will continue to be for the foreseeable future. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Desk.com (discontinued) | Front | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 6.5 |
| Likelihood to Renew | 8.4 | - |
| Usability | 8.3 | 9.0 |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 9.8 |
| Implementation Rating | 10.0 | - |
