Desk.com (discontinued) vs. Helpshift
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Helpshift | Score8 out of 10 | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
| Desk.com (discontinued) | Helpshift | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Helpshift | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | Helpshift | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 9.1 |
| Likelihood to Renew | 8.4 | - |
| Usability | 8.3 | 9.0 |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 9.1 |
| Implementation Rating | 10.0 | - |