Desk.com (discontinued) vs. KronoDesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 KronoDesk | Score6.9 out of 10 | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $190.99 per month 3 concurrent users (minimum) |
| Desk.com (discontinued) | KronoDesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | KronoDesk | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | KronoDesk | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 9.1 |
| Likelihood to Renew | 8.4 | - |
| Usability | 8.3 | - |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | - |
| Implementation Rating | 10.0 | - |