Desk.com (discontinued) vs. ProProfs Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 ProProfs Help Desk | Score8.1 out of 10 | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $29.99 per month per user |
| Desk.com (discontinued) | ProProfs Help Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Desk.com (discontinued) | ProProfs Help Desk | ||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | ProProfs Help Desk | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 6.4 |
| Likelihood to Renew | 8.4 | - |
| Usability | 8.3 | - |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 7.3 |
| Implementation Rating | 10.0 | - |