Desk.com (discontinued) vs. SherpaDesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 SherpaDesk | Score8.4 out of 10 | Small Businesses (1-50 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
| Desk.com (discontinued) | SherpaDesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Desk.com (discontinued) | SherpaDesk | |||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | SherpaDesk | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.0 |
| Likelihood to Renew | 8.4 | - |
| Usability | 8.3 | - |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | - |
| Implementation Rating | 10.0 | - |