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Desk.com (discontinued) vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk.com (discontinued)

    Score8.3 out of 10
    N/ADesk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.N/A

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Desk.com (discontinued)Spiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Desk.com (discontinued)Spiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Desk.com (discontinued)Spiceworks Cloud Help Desk
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Spiceworks Ziff Davis
    Chose Spiceworks Cloud Help Desk
    Spiceworks was a better solution for our team since it provided a quick and easy system for managing basic IT support requests. We didn't need something overly complex or customer facing, just something to better manage our internal needs. Because of this, something simpler …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Desk.com (discontinued)Spiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Desk.com (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk.com (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk.com (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Desk.com (discontinued)
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Desk.com (discontinued)Spiceworks Cloud Help Desk
    Likelihood to Recommend
    8.2
    (38 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    8.4
    (14 ratings)
    10.0
    (29 ratings)
    Usability
    8.3
    (19 ratings)
    9.0
    (9 ratings)
    Availability
    1.0
    (2 ratings)
    10.0
    (3 ratings)
    Performance
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.2
    (21 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)