TrustRadius: an HG Insights company

Desk.com (discontinued) vs. TeamSupport

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk.com (discontinued)

    Score8.3 out of 10
    N/ADesk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.N/A

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Pricing
    Desk.com (discontinued)TeamSupport
    Editions & Modules
    No answers on this topic
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    Offerings
    Pricing Offerings
    Desk.com (discontinued)TeamSupport
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is based on annual billing
    More Pricing Information
    Community Pulse
    Desk.com (discontinued)TeamSupport
    Considered Both Products
    Discontinued Products
    No answer on this topic
    TeamSupport
    Chose TeamSupport
    Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Desk.com (discontinued)TeamSupport
    Incident and problem management
    Comparison of Incident and problem management features of Desk.com (discontinued) and TeamSupport
    Feature
    Desk.com (discontinued)
    -
    Ratings
    TeamSupport
    9.1
    11 Ratings
    Organize and prioritize service tickets00 Ratings9.611 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings10.05 Ratings
    Ticket creation and submission00 Ratings9.611 Ratings
    Ticket response00 Ratings9.611 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk.com (discontinued) and TeamSupport
    Feature
    Desk.com (discontinued)
    -
    Ratings
    TeamSupport
    9.1
    11 Ratings
    External knowledge base00 Ratings8.77 Ratings
    Internal knowledge base00 Ratings9.410 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk.com (discontinued) and TeamSupport
    Feature
    Desk.com (discontinued)
    -
    Ratings
    TeamSupport
    9.7
    11 Ratings
    Customer portal00 Ratings10.09 Ratings
    Social integration00 Ratings9.04 Ratings
    Email support00 Ratings10.011 Ratings
    Help Desk CRM integration00 Ratings10.07 Ratings
    User Ratings
    Desk.com (discontinued)TeamSupport
    Likelihood to Recommend
    8.2
    (38 ratings)
    7.3
    (57 ratings)
    Likelihood to Renew
    8.4
    (14 ratings)
    10.0
    (14 ratings)
    Usability
    8.3
    (19 ratings)
    8.9
    (8 ratings)
    Availability
    1.0
    (2 ratings)
    1.8
    (4 ratings)
    Performance
    10.0
    (1 ratings)
    7.3
    (5 ratings)
    Support Rating
    8.2
    (21 ratings)
    9.3
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.5
    (6 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)