Desk.com (discontinued) vs. Verint Channel Automation
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Verint Channel Automation | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows. | N/A |
| Desk.com (discontinued) | Verint Channel Automation | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Desk.com (discontinued) | Verint Channel Automation | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 8.2 |
| Likelihood to Renew | 8.4 | 9.1 |
| Usability | 8.3 | 8.2 |
| Availability | 1.0 | 8.7 |
| Performance | 10.0 | 8.5 |
| Support Rating | 8.2 | 8.2 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 10.0 | 9.1 |