Desk.com (discontinued) vs. Vision Helpdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
 Vision Helpdesk | Score9.5 out of 10 | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
| Desk.com (discontinued) | Vision Helpdesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Desk.com (discontinued) | Vision Helpdesk | ||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Desk.com (discontinued) | Vision Helpdesk | |
|---|---|---|
| Likelihood to Recommend | 8.2 | 5.0 |
| Likelihood to Renew | 8.4 | 9.1 |
| Usability | 8.3 | 8.2 |
| Availability | 1.0 | - |
| Performance | 10.0 | - |
| Support Rating | 8.2 | 6.0 |
| Implementation Rating | 10.0 | 9.1 |