| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| Dialpad Connect | Fuze | |
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| Considered Both Products | | Chose Fuze Fuze proved to be a great solution and quite the improvement from our XO phone platform we moved away from. Fuze as a cloud solution allowed us to transition to a remote work environment very easily. Fuze reporting provided valuable insight into the call activity of sales … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Dialpad Connect | Fuze | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 6.0 |
| Likelihood to Renew | 8.9 | 7.7 |
| Usability | 8.4 | 7.1 |
| Availability | 8.3 | 8.9 |
| Performance | 9.0 | 8.0 |
| Support Rating | 9.1 | 7.4 |
| In-Person Training | 9.1 | 8.0 |
| Online Training | 9.1 | 9.0 |
| Implementation Rating | 8.4 | 8.0 |
| Configurability | 9.1 | 8.7 |
| Contract Terms and Pricing Model | 5.7 | - |
| Ease of integration | 9.1 | 8.0 |
| Product Scalability | 8.9 | 7.8 |
| Professional Services | 9.1 | - |
| Vendor post-sale | 9.1 | 8.6 |
| Vendor pre-sale | 9.1 | 8.0 |
