| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | ||||||||||||||
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| Dialpad Connect | GoTo Connect | |
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| Considered Both Products | Chose Dialpad Connect Dialpad has provided an overall better experience, not only in app and feature quality, but also in the arena of customer service. Previous VOIPs were cumbersome and difficult to get support on. Dialpad has been the opposite. While Dialpad provides a better experience across … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect The desktop app in Jive wasn't being supported and we couldn't make calls from a desktop directory. Dialpad changed that. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose GoTo Connect GoTo Connect is ranked at the top of the market options. Surely the best option for small and medium size companies accross the Americas region Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose GoTo Connect Personally, I am more of a fan of Dialpad Talk because of its more modern presentation. I feel it best compliments a hybrid workspace and the added feature of having status updates, showing availability and creating profiles gives a deeper level of understanding to our spread … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Dialpad Connect | GoTo Connect | |
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| Likelihood to Recommend | 7.6 | 9.2 |
| Likelihood to Renew | 8.9 | 4.9 |
| Usability | 8.5 | 7.9 |
| Availability | 8.3 | 8.9 |
| Performance | 9.0 | 9.4 |
| Support Rating | 9.1 | 8.3 |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 8.4 | 7.4 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 5.7 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.9 | 9.4 |
| Professional Services | 9.1 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
