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Dialpad Connect vs. Highfive (discontinued)

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Dialpad Connect

498 Reviews and Ratings

Highfive (discontinued)

199 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Highfive (discontinued)

    Score8.3 out of 10
    		N/AHighfive was a web conferencing platform acquired by Dialpad in 2020. Its functionality became part of the now obsolete Dialpad Meetings, the functionality of which is now contained in Dialpad Connect.N/A
    Pricing
    Dialpad ConnectHighfive (discontinued)
    Editions & Modules
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Dialpad ConnectHighfive (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dialpad ConnectHighfive (discontinued)
    Considered Both Products
    Dialpad
    Phil Pak
    Marketing Sales Executive in Sales at Steep Digital (Marketing & Advertising, 1-10 employees)
    Chose Dialpad Connect
    We like the user friendliness of Dialpad Connect over Zoom, as it integrates with our CRM much easier. Also found the Ai portion of Dialpad was far superior in accuracy over Zoom, and the call summaries and transcripts are top notch and an absolute key feature that won us over.
    Incentivized
    Verified User
    Chose Dialpad Connect
    Works really well, there is a delay while using the phone but it isn't terrible. The mobile app seems a little buggy and feels like it lags at times but doesn't drastically impede operation. It's a great choice for a company with about 100 employees, easily manageable and quick …
    Incentivized
    Verified User
    Chose Dialpad Connect
    They are all pretty similar, however, Dialpad seems to have a tighter all-in-one solution with uber conference integrated in the desktop app and you can invite or launch meetings from there. I have not used the newer Zoom phone options or newest RingCentral meetings yet, but …
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad provided better quality and better service. We were able to work directly with the company, and not have to go through an "agent." What's more, when we did have to speak to someone, it was a rep in the USA, not someone in a call center far away from where we are.
    Incentivized
    Verified User
    Chose Dialpad Connect
    Vonage was slightly more expensive and the softphone interface was not as clean as Dialpad's. Some of the features we could utilize with Dialpad were very exciting.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Dialpad ConnectHighfive (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.3
    62 Ratings
    Highfive (discontinued)
    7.7
    57 Ratings
    High quality audio8.461 Ratings8.057 Ratings
    High quality video8.236 Ratings7.953 Ratings
    Low bandwidth requirements00 Ratings6.951 Ratings
    Mobile support00 Ratings7.748 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    7.9
    26 Ratings
    Highfive (discontinued)
    8.2
    55 Ratings
    Desktop sharing7.926 Ratings8.755 Ratings
    Whiteboards00 Ratings7.821 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.3
    37 Ratings
    Highfive (discontinued)
    8.6
    56 Ratings
    Calendar integration8.431 Ratings9.145 Ratings
    Meeting initiation7.927 Ratings8.953 Ratings
    Record meetings / events8.731 Ratings8.435 Ratings
    Integrates with social media00 Ratings7.818 Ratings
    Slideshows00 Ratings8.628 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.2
    20 Ratings
    Highfive (discontinued)
    7.9
    35 Ratings
    Live chat8.220 Ratings8.934 Ratings
    Audience polling00 Ratings7.313 Ratings
    Q&A00 Ratings7.421 Ratings
    Online Events Security
    Comparison of Online Events Security features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.0
    35 Ratings
    Highfive (discontinued)
    7.8
    41 Ratings
    User authentication7.828 Ratings7.439 Ratings
    Participant roles & permissions8.233 Ratings8.037 Ratings
    Confidential attendee list00 Ratings8.025 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.2
    56 Ratings
    Highfive (discontinued)
    -
    Ratings
    Hosted PBX8.227 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.833 Ratings00 Ratings
    Directory of employee names8.752 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    8.3
    68 Ratings
    Highfive (discontinued)
    -
    Ratings
    Answering rules8.956 Ratings00 Ratings
    Call recording7.562 Ratings00 Ratings
    Call park8.445 Ratings00 Ratings
    Call screening8.651 Ratings00 Ratings
    Message alerts8.763 Ratings00 Ratings
    Business SMS/External Messaging8.755 Ratings00 Ratings
    Online Fax7.416 Ratings00 Ratings
    Voicemail Transcription8.364 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    7.7
    57 Ratings
    Highfive (discontinued)
    -
    Ratings
    Mobile app for iOS7.737 Ratings00 Ratings
    Mobile app for Android7.733 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    7.9
    49 Ratings
    Highfive (discontinued)
    -
    Ratings
    Centralized communications management8.239 Ratings00 Ratings
    Team messaging8.135 Ratings00 Ratings
    Team document sharing7.721 Ratings00 Ratings
    Call and meeting analytics7.839 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Dialpad Connect and Highfive (discontinued)
    Feature
    Dialpad Connect
    -
    Ratings
    Highfive (discontinued)
    8.9
    59 Ratings
    Video conferencing00 Ratings8.838 Ratings
    Audio conferencing00 Ratings8.859 Ratings
    Video screen sharing00 Ratings8.829 Ratings
    Instant messaging00 Ratings9.121 Ratings
    User Ratings
    Dialpad ConnectHighfive (discontinued)
    Likelihood to Recommend
    7.6
    (291 ratings)
    8.4
    (115 ratings)
    Likelihood to Renew
    8.9
    (10 ratings)
    9.1
    (3 ratings)
    Usability
    8.5
    (46 ratings)
    8.0
    (10 ratings)
    Availability
    8.3
    (4 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (57 ratings)
    7.7
    (39 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.4
    (6 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.6
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.9
    (4 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)