| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
| Dialpad Connect | NiCE CXone Mpower | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Dialpad Connect | NiCE CXone Mpower | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Dialpad Connect | NiCE CXone Mpower | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Performance & Compatibility of Online Events Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Screen Sharing |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Meetings / Events |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Events Collaboration |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Events Security |
| |||||||||||||||||||||||||||||||||||||||||||
| Cloud PBX |
| |||||||||||||||||||||||||||||||||||||||||||
| Call Management |
| |||||||||||||||||||||||||||||||||||||||||||
| Mobile apps |
| |||||||||||||||||||||||||||||||||||||||||||
| Unified Communications Platform and Collaboration |
| |||||||||||||||||||||||||||||||||||||||||||
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Dialpad Connect | NiCE CXone Mpower | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 9.7 |
| Likelihood to Renew | 8.9 | 10.0 |
| Usability | 8.5 | 9.3 |
| Availability | 8.3 | 8.5 |
| Performance | 9.0 | 7.9 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | 9.1 | 8.7 |
| Online Training | 9.1 | 8.4 |
| Implementation Rating | 8.3 | 8.1 |
| Configurability | 9.1 | 8.5 |
| Contract Terms and Pricing Model | 5.6 | - |
| Ease of integration | 9.1 | 7.3 |
| Product Scalability | 8.9 | 7.6 |
| Professional Services | 9.1 | - |
| Vendor post-sale | 9.1 | 7.9 |
| Vendor pre-sale | 9.1 | 7.9 |