| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
 Vonage Business Communications | Score7.9 out of 10 | N/A | Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed. | $19 per month per extension |
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| Dialpad Connect | Vonage Business Communications | |
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| Considered Both Products | Chose Dialpad Connect Dialpad Talk has changed its pricing; however, it's still a good option against most VOIP services in my opinion. Google Voice lacks features. 8x8's app was was a little confusing. RingCentral and Vonage are pricey for small companies. I've tested other tools that seem to have … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Vonage did a great job with their integrations with Salesforce and routing abilities. But, it was very very very painful in trying to build/update call flows and even set up new users. It would take 6 weeks to build out a call center for one team and get their users/teams set … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Dialpad Talk has succeed in more up time that the others I have tried. They also have a hard to beat price point for what they offer. This is a rare case of you get MORE than what you pay for! Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect None of them can do the transcription as well. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Dialpad [Talk] has been the best VOIP system I have ever used. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Dialpad has more features, is less complicated, and is more cost-effective than the others I have tried. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Plain and simple, you get more for your dollar. It's clearly a better value. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Implementation went as expected | ||
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| Dialpad Connect | Vonage Business Communications | |
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| Likelihood to Recommend | 7.6 | 8.8 |
| Likelihood to Renew | 8.9 | 5.0 |
| Usability | 8.4 | 5.0 |
| Availability | 8.3 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | 1.0 |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 8.4 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 5.7 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.9 | - |
| Professional Services | 9.1 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
