Dialpad Sell vs. Koncert

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

It is well suited for representatives that like to do some 'call prep' because they can call from within the Lead/Contact record in the CRM. It is less appropriate for reps that are most concerned with 'speed'; there are other tools (including ones offered by ConnectLeader) that are much faster than Click Dialer.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Allows you to dial directly from Salesforce without having to dial the numbers by hand.
• You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
• Outstanding customer support. Any issues are solved or looked into immediately by their staff.

Incentivized

• The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.

Incentivized

• We wanted integration with a sales enablement tool like Salesloft so that we could track where a prospect was in a cadence. For instance, we'd call on some people, have conversations, and have to stop to remove them from the list we were working through. Had we had integration, we would've been able to know that prospect had a conversation with one of our reps, and not lose time combing through the lists after the fact.

Incentivized

We love using Dialpad and will continue to use it

Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team

Incentivized

I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I highly recommend this product over others

Incentivized

We looked at ConnectAndSell, but preferred the pricing structure of CL CD. It just worked better for us, made more sense, and was cleaner.

We also liked some of the functionality on CL CD that we didn't feel we could find inside of C&S. They were mostly equal, but pricing was bigger determining factor, followed by some basic functionality (contact preview, etc....).

Incentivized

• It has helped me to understand easily the different accents of people
• Dialpad has helped me to analyze my past calls and help me to grow
• It also shows the number of Csats and your team in real time which also creates a healthy competition

• Increases efficiency and makes it possible to make more calls in a given time frame.

Incentivized