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Koncert

Score8.3 out of 10

10 Reviews and Ratings

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What is Koncert?

Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert provides four dialer options aligned to different sales workflows: Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and a Click-to-Call Dialer integrating into CRMs.

Categories & Use Cases

Media

Koncert AI Parallel Dialer My Session Screen
Koncert AI Parallel Dialer Call Disposition Screen
Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experience
Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experience
Koncert Remote Coach Feature - Remote Coach® is a feature within all five of Koncert’s Dialer Platforms.
Koncert AI Dialer Analytics

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Key Features

Learn about the best (and worst!) features Koncert has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of Koncert's features
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Top Performing Features

  • Dialer compliance

    The software supports FTC regulations around time zones and dropped calls.

    Category average: 8

  • Click-to-call

    Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

    Category average: 8

  • Custom caller ID

    Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

    Category average: 7.8

Areas for Improvement

  • Contact preview

    Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

    Category average: 7.7

  • Campaign & list management

    Users can create and modify contact lists/calling campaigns.

    Category average: 7.2

  • Dialer reporting & analytics

    Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

    Category average: 6.8

Reviews

What users are saying about Koncert.
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Success with CL CD

Incentivized
Adam BoydView profile
Vice President, Client Sales in Sales at Beneplace, LLC (11-50 employees employees)

Pros

  • ConnectLeader (CL) ClickDialer (CD) integrates well with Salesforce, which reduces our need to take the same notes multiple times.
  • CL CD enables our guys to work through a list of prospects in 10-20% of the time it would've taken before. The number of calls a rep might've made in a week are made in 1-2 hours.
  • CL CD also serves as a great training tool: because our reps are able to make so many more calls so quickly, they have more conversations. This gets them up the curve faster.

Cons

  • We wanted integration with a sales enablement tool like Salesloft so that we could track where a prospect was in a cadence. For instance, we'd call on some people, have conversations, and have to stop to remove them from the list we were working through. Had we had integration, we would've been able to know that prospect had a conversation with one of our reps, and not lose time combing through the lists after the fact.

Return on Investment

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.

Alternatives Considered

ConnectAndSell

Other Software Used

SalesLoft, LinkedIn Sales Navigator, Trello

ConnectLeader Click-to-Dial - Solid soft phone

Incentivized
Sam Bush-JosephView profile
Senior Manager, Sales Development in Sales at EVERFI (201-500 employees employees)

Pros

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes

Cons

  • CL Click Dialer does not seem to handle phone numbers with extensions very well
  • CL Click Dialer has been somewhat cumbersome to align with our call dispositions and activity types to help us track activity the same way that we have in the past in our CRM

Return on Investment

  • ConnectLeader Click Dialer gives us a reasonably priced soft phone that we use nearly exclusively, which has a great ROI when it allows us to talk to customers and prospects for 'high-worth' accounts

Other Software Used

RingCentral, Yesware, Gong.io

CL Click Dialer - Time-saving and Reliable

Incentivized
Chris HamborskyView profile
Associate Sales Development Representative in Sales at Spredfast (201-500 employees employees)

Pros

  • Usability - It's pretty intuitive and not overly-complicated.
  • Reliability - I've only had a couple minor issues over the 6 months I've used it and they were resolved quickly.
  • Functionality - Useful and time-saving tool that does what it says it will do.

Cons

  • UX - The interface is easy to understand, but not the most visually appealing.

Return on Investment

  • Increases efficiency and makes it possible to make more calls in a given time frame.

Other Software Used

Yesware, DiscoverOrg, ADP Workforce Now

ConnectLeader is awesome

Incentivized
Luis FloresView profile
Sales Development Team Lead in Sales at Service Express, Inc. (201-500 employees employees)

Pros

  • Allows you to dial directly from Salesforce without having to dial the numbers by hand.
  • You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
  • Outstanding customer support. Any issues are solved or looked into immediately by their staff.

Cons

  • No cons at this point.

Return on Investment

  • Made it much more efficient for us to reach out to prospects and do "one off" calls.
  • Our team is always growing so having the ease of training and awesome customer support helps us get our reps up to speed as quick as possible.
  • It has increased our chances of connecting with our prospects by dialing from custom called IDs based on local numbers.

Other Software Used

ToutApp, LinkedIn Sales Navigator, Salesforce.com

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