Dialpad Sell vs. Spiky

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

Spiky sales coaching powered by AI. The difference between sales coaching and sales training is that coaching is all about improving what is already going on in your sales operations, so the results come faster for two reasons: a) Personalized recommendations to each member of the team based on analysis of their current sales meetings and performance. b) The recommendations and suggestions can be prioritized for implementation based on results. Sales training is about general best practices and skills that need to be acquired and practiced by your team for a certain time before you can see the results. It's more general, less effective, and less immediate. Spiky is sales coaching on steroids.

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Insights into sales team performance and opportunities for improvement.
• Seamless interface to support a large sales team with call summaries, analytics, and helpful coaching.
• Easy to implement and rollout across my org.
• No development resources required to integrate and get started.
• Better value than similar tools I've used in the past.

• The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.

Incentivized

• I don't particularly appreciate that it's only available in English.
• We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
• This kind of breakthrough technology should be available globally.

We love using Dialpad and will continue to use it

Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team

Incentivized

I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I highly recommend this product over others

Incentivized

After a robust evaluation, I honed in on Gong and Spiky.ai as the best options for my team. However, Gong was extremely expensive, and overall I was not impressed with their product or user interface. It required an extensive sales process and implementation to get going and was also not intuitive for my reps to use. Spiky.ai on the other hand provided a much better value, superior user interface, and were able to get my team on the platform in days not weeks. Beyond that, Spiky.ai is providing them with built-in coaching and several handy features like a summary of next steps and easy-to-understand analytics on performance.

• It has helped me to understand easily the different accents of people
• Dialpad has helped me to analyze my past calls and help me to grow
• It also shows the number of Csats and your team in real time which also creates a healthy competition

• Captured significantly more customer discovery information with better context
• Improved customer understanding for opportunities
• Enabled more granular sales rep coaching
• Improved effectiveness of customer meetings from sales rep coaching