| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dialpad Support | Score9 out of 10 | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | $80 per month per user |
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
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| Dialpad Support | Fuze | |
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| Considered Both Products | Chose Dialpad Support Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Support I think Dialpad Support works better than the other phone systems we have used in the past. The only thing I prefer with Phone Burner versus Dialpad is the ability to pre-load lists in which you can dial out on or send mass texts out at once (like how can you email out in Phone … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Dialpad Support | Fuze | |
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| Likelihood to Recommend | 8.7 | 6.0 |
| Likelihood to Renew | 9.1 | 7.7 |
| Usability | 8.2 | 7.1 |
| Availability | - | 8.9 |
| Performance | - | 8.0 |
| Support Rating | - | 7.4 |
| In-Person Training | - | 8.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 8.0 |
| Configurability | - | 8.7 |
| Ease of integration | - | 8.0 |
| Product Scalability | - | 7.8 |
| Vendor post-sale | - | 8.6 |
| Vendor pre-sale | - | 8.0 |
