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Dialpad Support vs. RingCentral Contact Center

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Dialpad Support

74 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Dialpad SupportRingCentral Contact Center
    Editions & Modules
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Dialpad SupportRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dialpad SupportRingCentral Contact Center
    Considered Both Products
    Dialpad
    MOHAMMAD ASHIK ALI
    Senior Developer in Information Technology at Lavu POS (Information Technology & Services, 501-1000 employees)
    Chose Dialpad Support
    price mainly and they had voicemail transcription and a reliable mobile app. More functionality and reliability and Dialpad Support had all the features we needed and onboarding was super easy. Overall, the experience with Dialpad is quite positive. We came from another in …
    Incentivized
    Aracely Felix
    Patient Care Coordinator in Customer Service at Skin Perfect Medical (Medical Practice, 501-1000 employees)
    Chose Dialpad Support
    Dialpad support stacks up against Ringcentral in their AI features. Dialpad offers real time voice transcripts that aid in better understanding that patients needs if we are not able to fully hear them due to inhouse noise/connection. This built in voice intelligence helps us …
    Incentivized
    Stephanie Sava
    Sr Help Desk Analyst/Phone System Administrator in Information Technology at White-Wilson Medical Center (Hospital & Health Care, 201-500 employees)
    Chose Dialpad Support
    Dialpad Support is far and away the better of the 3: - Ease of use for the admin and the end-user is top-notch (the others were incredibly difficult to navigate and use) - call quality has never been better - analytics is my favorite - so much more comprehensive than what …
    Incentivized
    Verified User
    Chose Dialpad Support
    Dialpad and Ringcentral (along with most Cloud VOIP services) are all very similar now and the only difference is their unique approach to the interface. In most cases we would go with a brand that is well know or a common name among other institutions. Dialpad brings a sense …
    Incentivized
    RingCentral
    OLIVIA MASON
    SDR in Sales at Flamingo Group Inc (Events Services, 1-10 employees)
    Chose RingCentral Contact Center
    RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Dialpad SupportRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Dialpad Support and RingCentral Contact Center
    Feature
    Dialpad Support
    8.2
    34 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard8.534 Ratings9.518 Ratings
    Validate callers8.632 Ratings7.010 Ratings
    Outbound response8.932 Ratings9.619 Ratings
    Call forwarding8.933 Ratings9.720 Ratings
    Click-to-call (CTC)8.531 Ratings9.611 Ratings
    Warm transfer8.030 Ratings8.010 Ratings
    Predictive dialing7.223 Ratings9.97 Ratings
    Interactive voice response8.228 Ratings8.410 Ratings
    REST APIs7.115 Ratings8.87 Ratings
    Call scripts8.025 Ratings9.913 Ratings
    Call tracking8.030 Ratings9.010 Ratings
    Multichannel integration8.322 Ratings6.011 Ratings
    CRM software integration8.422 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Dialpad Support and RingCentral Contact Center
    Feature
    Dialpad Support
    8.4
    34 Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing7.933 Ratings9.619 Ratings
    Omnichannel inbound routing8.417 Ratings8.011 Ratings
    Recording8.632 Ratings9.619 Ratings
    Quality management8.628 Ratings9.517 Ratings
    Call analytics8.632 Ratings9.418 Ratings
    Historical reporting8.631 Ratings9.018 Ratings
    Live reporting8.929 Ratings9.416 Ratings
    Customer surveys7.415 Ratings9.19 Ratings
    Customer interaction analytics8.321 Ratings2.46 Ratings
    User Ratings
    Dialpad SupportRingCentral Contact Center
    Likelihood to Recommend
    8.7
    (35 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    6.3
    (4 ratings)
    Usability
    8.2
    (15 ratings)
    8.7
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)