TrustRadius: an HG Insights company

Dovetail vs. User Interviews

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dovetail

    Score8.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.

    $0

    per month

    User Interviews

    Score8.2 out of 10
    N/AUser Interviews offers a research platform to provide users a source of truth for participant management. The solution can be used to automate recruiting, scheduling, and contacting research participants. Users can choose to automatically distribute incentives in a selected amount, and participants can redeem their reward in the form of dozens of digital gift cards.

    $3,000

    per year

    Pricing
    DovetailUser Interviews
    Editions & Modules
    Free
    $0
    Professional
    $15
    per month
    Enterprise
    Contact Sales
    per year
    Recruit - Pay as you Go
    $45 (B2C) or $90 (B2B)
    per session
    Recruit - Starter
    $2100 (B2C) or $4200 (B2B)
    per year
    Research Hub - Essential
    $3000
    per year
    Recruit - Essential
    $3900 (B2C) or $7800 (B2B)
    per year
    Offerings
    Pricing Offerings
    DovetailUser Interviews
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual billing on the Professional plan.
    More Pricing Information
    Community Pulse
    DovetailUser Interviews
    Considered Both Products
    Dovetail
    Chose Dovetail
    Dovetail is the most stakeholder-friendly research tool we've used. Its visual insights, highlight reels, and intuitive interface make it easy for non-researchers to understand and act on customer feedback. Stakeholders can engage directly without needing deep training, making …
    Incentivized
    Chose Dovetail
    Haven't used EnjoyHQ in the last three years, so cannot compare the new capabilities like AI. We switched to Dovetail because it was easier to use at the time.
    Incentivized
    User Interviews
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    DovetailUser Interviews
    Likelihood to Recommend
    7.5
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    6.0
    (2 ratings)
    -
    (0 ratings)