I actually liked Microsoft 365 better than e-automate. The "flaws" that I identified in e-Automate did not exist in Microsoft 365. I did not select e-Automate - the software was selected several years before I started here. E-Automate does a few things better than Microsoft …
I'm not sure I wasn't in this company with the previous software that was used. But I'm sure that the old software didn't hold up because they were shopping elsewhere, and that is why they chose e-automate. I have used other programs in the past at previous places, and this one …
We looked at other vendors before we chose to go with this E-Auto. Even though we were on an older version of an ECI product. The ease of the transition into this product will depend on your staff and the knowledge of how to complete a conversion, the ease of use compared to …
E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better …
I have used many different ERP programs over the years. It's hard to compare e-automate to other programs because a lot is dependent on the client (size, needs, etc.). I would probably put e-automate in the lower tier when stacked up against some of the other solutions. I think …
I liked that DDMS allowed you to create anything and everything, freedom to make what you want. But e-automate saves a lot of time in comparison. And if you learn e-automate well enough i think you can also make your own things there as well, such as the rules you can make and …
D3m allows for granular detail with diagrams, pictures, plans and layouts. The template for sales quotes in D3M are very helpful to save time. D3M is easy to manage and use. Ideal for smaller organizations and teams. D3m will allow for customization with company logo, phone …
IT Glue is a good product for tracking inventory and configurations. We use it for our MSP as well as the print side of the business. It is best to use IT Glue in conjunction with e-automate since they can compliment each other. Keep all your printer configs in ITG along with …
The price of Sales Force is a lot. It does have a lot of integration, but you have to pay for all of that, and at the end of the day, it was going to be too expensive and not as streamlined specifically to our industry as e-automate.
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application …
We use this in tandem with e-automate, however e-automate does tend to have more surface-level features which can be easy to use at a moment's notice, unlike GMS which often takes a lot of time and can have a more unintuitive login process while not being considerably more …
I felt Jobber is easier to use than yardbook. The Jobber App is huge and so easy to use in the field. Yardbook doesn’t offer an app for IOS as of this date.
Jobber is a one stop for all program and a lot easier in usage. It is a lot more streamlined and everything is way more transparent for both the clients and employees. Time tracking is also very accurate and gps is also tracked which makes it very nice. Client also has the …
More expensive than Jobber and more complicated. Pretty much does the same tasks. I canceled after 2 days of Housecall Pro and continued using Jobber. Jobber makes my life simple and I need that while running a busy cleaning company.
Square only allows for scheduling to one person. And my team couldn’t see their schedules. As a cleaning company, I need to let cleaners know what their pay is without them seeing what I’m charging. That’s game changer about Kobber.
We looked at Housecall Pro, Fieldroutes, and Skedulo. Jobber seemed like a better fit and came highly recommended by someone who has another property management company.
(FieldEdge) Jobber has a much better mobile app that is intuitive and easily used. Also, the process flows better its natural progression, it is much simpler (the competition was adding and adding features) and serves all the needs with its simplicity, it is much neater in the …
If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.
The cost of Jobber is not suitable for a startup - even our company size is hard pressed to squeeze in other areas of business to afford the cost. Zenmaid or other maid-forward services may be better suited since Jobber seems to focus it's offerings on one-off as opposed to recurring services like ours. For business who do in-person estimates like ours, the streamlined estimate feature which causes increased conversion rates makes it worth the cost - as we anecdotally gain more business this way. However, if we switch to an online booking / instant booking model as opposed to in-person estimates, we may not require this feature. Zenmaid has a "gamified" residential booking page that was extremely high converting for us - we received sometimes 30+ inquiries per day due to the ease of use - MANY more completed inquiries than we receive now - but they didn't have a quoting and deposit collection tool - so here we are. If we used their instant booking feature we would have stayed due to the scheduling tool, gap finder, prevention of double booking employees, and cleaning service focus, as well as significantly reduced pricing.
I like the way I can create a sales order and right click and instantly create a purchase order for that sales order, and the process continues when I clear the PO, it releases the items on the Sales order for shipment.
The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
Make sales invoices not require serial numbers, or be more flexible with it.
Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.
When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.
Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.
Jobber is an easy-to-use and friendly software designed for efficiency. Its interface is well-organized, ensuring that each section is intuitive and accessible. Users can navigate smoothly through tasks, making project management simpler. Overall, Jobber enhances productivity and streamlines operations, making it a valuable tool for various projects.
Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
I actually liked Microsoft 365 better than e-automate. The "flaws" that I identified in e-Automate did not exist in Microsoft 365. I did not select e-Automate - the software was selected several years before I started here. E-Automate does a few things better than Microsoft Dynamics - Bank Account Reconciliations and Sales Tax reporting are 2 that stand out.
More expensive than Jobber and more complicated. Pretty much does the same tasks. I canceled after 2 days of HouseCall Pro and continued using Jobber. Jobber makes my life simple and I need that while running a busy cleaning company
E-automate has allowed us to trim down our internal workforce by not re-hiring departures. Our employees are able to do more with their time.
E-automate allows us to maintain optimal inventory levels, decreasing our inventory value by 50%. This is accomplished by using the rich analytics and reporting.
E-automates contract billing has allowed us to fine tune how we bill our customers and increase the accuracy by 30%.
