Eclipse AI vs. Medallia
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Eclipse AI | N/A | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | $171 per month (3 users included) |
 Medallia | Score8 out of 10 | N/A | Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time. | N/A |
| Eclipse AI | Medallia | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | 30% discount for annual pricing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Eclipse AI | Medallia | |
|---|---|---|
| Likelihood to Recommend | - | 9.2 |
| Usability | - | 9.0 |
| Support Rating | - | 7.0 |