EdgeWave headquartered in San Diego, California offers ePrism Email Security, a messaging security platform featuring continuous web mail access, data loss prevention, encryption, archiving, and anti-spam / anti-malware capability.
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Progress ShareFile
Score 8.2 out of 10
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ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.
EdgeWave mitigates some of the risk of email by pre-filtering for emails with viruses or other security threatening attachments. It does a good job of removing unwanted or potentially risky emails and allowing for safe viewing and review of these emails without compromising your company and mail delivery systems. It does not provide a timely notification delivery system for seeing emails with problems without accessing their client consolr site.
Progress ShareFile has been a great tool for sharing files. When you send to outside people they get an easy link to click on to download the needed files. On the sender side you get options to have the person do things logon to get the file, just enter a name and email address, or just click on the link and download. There are hooks to use other tools to scan for personal information like SSN or credit card numbers. Many of our users use email to send and store emails. They have found that clicking on a link to get a file adds a bit of complexity but many have learned how to adjust to the change.
I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.
More information could be available in the email notification that reports when email was blocked.
While trying to work with an application that sends email it can be difficult to determine why the email was not received if blocked by EdgeWave unless a check of their dashboard is made since notifications cannot be scheduled more than once daily.
The option to have reports sent more frequently is a much needed feature.
It's a highly effective and secure storage system, has robust workarounds for serving the various equipment limits of our users, meets high security requirements of HIPAA standards, significantly reduces our needs for producing paper trails.
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
EdgeWave ePrism Email Security is very similar to other programs such as Barracuda, SonicWall, or Proofpoint. I have used some of these other products in the past and I can't say that any of them do anything better or significantly different from EdgeWave so I believe all would provide similar protection. EdgeWave was the product chosen before I started working at my current employer and I don't have any compelling reason to change.
ShareFile offers more professional level services, and doesn't constantly "run out" of space, forcing you to upgrade to continue. When doing a cost comparison, the competitors may seem cheaper at first, but by the time you add on the features to make it comparable, the pricing is as much, if not more, than what we're paying for ShareFile. The access control level is better with ShareFile, so we chose to stay with them.
All of our clients and consulting engineers find ShareFile easy to use, thus complementing our business.
Our staff also find ShareFile intuitive, accessible, and easy to use, making it an ideal, everyday indispensable desktop tool for everyone in our company.
ShareFile can be linked to our firm's primary website as a placed for private use. We haven't found need for this yet, but might in the future.
