eFax Corporate vs. OpenText RightFax

eFax Corporate

eFax Corporate

38 Reviews and Ratings

OpenText RightFax

OpenText RightFax

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eFax Corporate	Score 7.0 out of 10	N/A	eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.	N/A
OpenText RightFax	Score 8.0 out of 10	N/A	Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.	N/A

Pricing

eFax Corporate

OpenText RightFax

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
eFax Corporate	OpenText RightFax
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	eFax Corporate	OpenText RightFax
Considered Both Products	eFax Corporate Verified User Anonymous Chose eFax Corporate eFax Corporate creates PDFs that negate the use of the previously used technology, as well as having an easier user face that helps assist in creating a faster training plan. The price point is beneficial for this reason as more time can be applied to new hires learning other … Incentivized Helpful? Verified User Anonymous Chose eFax Corporate On the other tools we checked, the API support wasn't sufficient enough for our needs. Incentivized Helpful? JQ Joshua Quintero Owner and Attorney Chose eFax Corporate eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state … Incentivized Helpful? SL Stefanie Lee-You HR Director Chose eFax Corporate Good, it is cost-effective and has more international support. Incentivized Helpful? Verified User Anonymous Chose eFax Corporate None. We were recommended to use eFax and did not test any other product. Incentivized Helpful? Verified User Anonymous Chose eFax Corporate We have used eFax since I began working for the company over 9 years ago and have found no reason to change. The price is good for the amount it is needed. We often go a month or two without using it but need to have it just in case. Incentivized Helpful? AC Ahmet Celik Researcher Chose eFax Corporate Fax Incentivized Helpful? Verified User Anonymous Chose eFax Corporate Admittedly, the only other service I have used to electronically fax is Genesys Cloud, which has a faxing feature. The two aren't really comparable, since eFax solely focuses on faxing, while faxing is just a side feature of Genesys. While eFax isn't as clean or easy to use, it … Incentivized Helpful? Verified User Anonymous Chose eFax Corporate Ease of use and setup was the determining factors. eFax was rated as one of the top services for electronic fax and has competitive pricing for enterprise level solutions and service. Management of users is great but still could use some easier functions of user clean up and/or … Incentivized Helpful? SP Sergey Perevalov VP of Operations Chose eFax Corporate That was the only one we considered. It came as part of the package. Incentivized Helpful? Gina Howard Director of Operations Chose eFax Corporate We didn't evaluate any other similar products. Incentivized Helpful? Lynn Reeves Hill Billing Manager, CPC Chose eFax Corporate We have never used any other product. Our research led us to eFax. Wouldn't change the service. Great experience with the company. All employees are familiar with service and love its capability. Incentivized Helpful?	OpenText RightFax Ed Davis Director of Information Technology Chose OpenText RightFax I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord … Incentivized Helpful? RL Robert Ladd Systems Administrator III Chose OpenText RightFax We have not used any other faxing software that I can speak of. Incentivized Helpful? Verified User Anonymous Chose OpenText RightFax We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it … Incentivized Helpful?

Best Alternatives
	eFax Corporate	OpenText RightFax
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	OpenText XM Fax Score 10.0 out of 10	OpenText XM Fax Score 10.0 out of 10
Enterprises	OpenText XM Fax Score 10.0 out of 10	OpenText XM Fax Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eFax Corporate	OpenText RightFax
Likelihood to Recommend	10.0 (0 ratings)	6.6 (0 ratings)
Usability	8.0 (0 ratings)	- (0 ratings)
Support Rating	9.0 (0 ratings)	10.0 (0 ratings)

User Testimonials
	eFax Corporate	OpenText RightFax
Likelihood to Recommend	For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately. Incentivized Verified User Anonymous Read full review	We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems. Incentivized RL Robert Ladd Systems Administrator III Read full review
Pros	The fax always goes through, there are no issues with reliability. It offers a variety of features such as taking photos and saving files. It can receive faxes too. It can save faxes for a long time and allows you to save contacts. Incentivized Verified User Anonymous Read full review	Can easy transfer faxes between end users Faxes can be sent straight to email Very easy to setup and manage Incentivized Ed Davis Director of Information Technology Read full review
Cons	The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times. Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences. Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal. Incentivized Verified User Anonymous Read full review	Being able to upgrade this product Make it easier for users to verify the faxes Working with support could use improvement. Incentivized RL Robert Ladd Systems Administrator III Read full review
Usability	For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes. Incentivized HT Hahi Tex Mine Senior Product Manager Read full review	No answers on this topic
Support Rating	eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution. Incentivized Verified User Anonymous Read full review	OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Admittedly, the only other service I have used to electronically fax is Genesys Cloud, which has a faxing feature. The two aren't really comparable, since eFax solely focuses on faxing, while faxing is just a side feature of Genesys. While eFax isn't as clean or easy to use, it does fulfill its job as a faxing service. Incentivized Verified User Anonymous Read full review	I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate. Incentivized Ed Davis Director of Information Technology Read full review
Return on Investment	It has saved time in sending fax documents. It is easy to interact which makes the job easy for the workers. Encrypted files has been appreciated. Incentivized HT Hahi Tex Mine Senior Product Manager Read full review	The staff has been able to send faxes anywhere. Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines. Incentivized Verified User Anonymous Read full review
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