Emplifi

Emplifi

178 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Emplifi	Score7.6 out of 10	Mid-Size Companies (51-1,000 employees)	Emplifi offers a platform that enables brands to manage social marketing, commerce, and care. At the core of this platform is Emplifi Fuel — the outcome and enablement layer that connects all modules across marketing, commerce, and care. Fuel empowers brands to optimize the customer journey, unifying data, automation, and AI-driven insights to ensure every interaction drives meaningful business outcomes. The platform's core capabilities include:…	N/A

Pricing

Emplifi

No answers on this topic

Pricing Offerings
Emplifi
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Emplifi
Considered Both Products	Emplifi Inc Verified User Chose Emplifi A better tool in terms of measurement Incentivized Helpful? Verified User Chose Emplifi I think that Emplifi Social Marketing Cloud is unique, has all in one super easy to use and if you are on social media work is a tool that you need to use no only the big brands, Emplifi Social Marketing Cloud is for everyone who want grow up in this industry and doesn't exist … Incentivized Helpful? Sam Co Director of Customer Experience in Customer Service at Kitsch (Cosmetics, 201-500 employees) Chose Emplifi Its so much better and more stable and easier to work with their team If you're on Agora you should switch, you wont regret it and you'll probably get a better price. I used to deal with Agora breaking in some odd way every week, and Emplifi Service Cloud hasn't broken in any … Incentivized Helpful? Verified User Chose Emplifi Emplifi's support is responsive and quick to act on our requests, which puts them above competitors in my opinion. Incentivized Helpful? Carla Oliveira Digital mobilisation coordinator in Marketing at World Animal Protection (Non-profit Organization Management, 501-1000 employees) Chose Emplifi Emplifi Social Marketing Cloud it's a more complete tool to manage social media content and data insights and analysis. As a global organization, we do not have so many issues with multiple users, permissions and we can have a big picture of all accounts - as well as their … Incentivized Helpful? Verified User Chose Emplifi Brandwatch has a bigger scope on listening outside conversations on Twitter or other channels such as Influencers. Emplifi Social Marketing Cloud has that ability but works best in helping us manage our own scope (eg. fanpages and accounts) like comments form our fans and brand … Incentivized Helpful? Katy Cumberland Digital Community Manager in Social Media at Feastables (Food & Beverages, 51-200 employees) Chose Emplifi Kustomer is great for our Email and Chat tickets, but was less optimized for social media. It was less organized regarding incoming channel (including public comments with direct messages in the same ticket) which made it difficult to accurately reply to customers with the info … Incentivized Helpful? Jordane FERRARI Responsible for customer service online in Customer Service at TUI France (Aviation & Aerospace, 201-500 employees) Chose Emplifi Emplifi Social Marketing Cloud is more complete in every way when compared to Facelift Cloud. Incentivized Helpful? Ana Cuellar Innovation Owner in Product Management at AS Watson (Cosmetics, 10,001+ employees) Chose Emplifi We selected Live Advisor Go In Store because at that moment, it was complete and more useful. However now our brands are looking for something different, something that will help the Live Advisor to make things better and easier. We are looking for solutions more into 1 to 1 … Incentivized Helpful? Verified User Chose Emplifi Different use cases Incentivized Helpful? Verified User Chose Emplifi In relation to Talkwalker, Emplifi Social Marketing Cloud has a better performance when we talk about our own publications. On the "open sea", Talkwalker has excellent performance and coverage. Incentivized Helpful? Ineke Vanhaelemeesch Branded Content Coordinator in Marketing at TUI (Hospitality, 10,001+ employees) Chose Emplifi Emplifi Social Marketing Cloud is way more all-in-one, has more features and is very innovative compared to Sprout Social. There were a lot of bugs in Sprout, but they could include boosting posts (where it usually messed up, so in that way I understand Emplifi's decision not … Incentivized Helpful? Verified User Chose Emplifi I never used other similar products. Incentivized Helpful? Verified User Chose Emplifi Emplifi Social Marketing Cloud had more options, but it was a long time ago and I wasn't in the finance/ops team who took the decision. Also, the advocacy models are costly, why we are not using them still. I also think that the social listening option/ tool was very relevant … Incentivized Helpful? Verified User Chose Emplifi I feel that all three of these tools are great, and it may even come down to personal preference on minor things (such as the way certain information is presented or visualized) when determining which is best. For us, Emplifi Social Marketing Cloud's strong features come at a … Incentivized Helpful? Verified User Chose Emplifi The reporting part is much more fancy and easy to use than Brandwatch! However, I use more the ENGAGE and PUBLISH functions of Brandwatch because I'm more efficient with it. Incentivized Helpful? Verified User Chose Emplifi Emplifi seems to offer very standard products at a lower price than competitors. Incentivized Helpful? Verified User Chose Emplifi We have used Sprinklr to source UGC content as well, but found the platform to be much more time intensive when searching for the desired images. Additionally, Emplifi's UGC tool has incremental tools the other platforms do not provide, including the ability to share images on … Incentivized Helpful? Anderson Gomez Business Development Manager in Corporate at Highbourne Group (Construction, 1001-5000 employees) Chose Emplifi We are assessing new functionalities to bring retail attention to our website. Within the scope of this vision we found a product in Emplifi's portfolio that could help us on moving in the right direction. At the moment is on hold because it is not a priority in our strategic … Incentivized Helpful? Verified User Chose Emplifi Emplifi seemed a better solution than the others that we trialled when looking for a solution. the reason we chose Emplifi (then Social Bakers) was its slick dashboards, and user-friendliness when it came to setting up dashboards and creating personalised tags on our content. … Incentivized Helpful? Ginyn Noble Cadavillo Sr. Engagement Marketing Analyst in Marketing at Balsam Brands (Retail, 51-200 employees) Chose Emplifi Emplifi combined the functionalities we maximized in our previous tools and offered more features. Incentivized Helpful? Verified User Chose Emplifi I'm able to fine-tune reporting more thoroughly with Emplifi Social Commerce Cloud. Incentivized Helpful? Verified User Chose Emplifi Emplifi is a more complete tool than others and they're more updated with trends (like scheduling reels) Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Emplifi

Comparison of Listening/monitoring features of Emplifi
Feature	Emplifi 7.8 4 Ratings
Boolean keyword searches	8.52 Ratings
Filtering out noise/spam	7.13 Ratings
Sentiment analysis	8.02 Ratings
Broad channel coverage	7.54 Ratings

Comparison of Publishing features of Emplifi
Feature	Emplifi 7.4 5 Ratings
Content planning and scheduling	7.85 Ratings
Audience targeting	7.04 Ratings
Content optimization	6.85 Ratings
Workflow management	8.24 Ratings

Comparison of Engagement features of Emplifi
Feature	Emplifi 6.3 4 Ratings
Automated routing and prioritization	6.64 Ratings
Customer interaction histories	6.43 Ratings
Bulk actions	5.83 Ratings

Comparison of Marketing features of Emplifi
Feature	Emplifi 7.8 3 Ratings
Lead generation	8.01 Ratings
Content marketing	7.33 Ratings
Paid media management	8.02 Ratings
Campaigns and promotions	8.01 Ratings

Comparison of Channel coverage/integration features of Emplifi
Feature	Emplifi 7.2 5 Ratings
Twitter	6.75 Ratings
Facebook	8.05 Ratings
LinkedIn	5.95 Ratings
Google+	8.01 Ratings
Instagram	7.05 Ratings
Pinterest	7.03 Ratings
YouTube	8.02 Ratings

Comparison of Reporting/analytics features of Emplifi
Feature	Emplifi 7.6 5 Ratings
Campaign success analytics	8.34 Ratings
Real-time tracking	7.25 Ratings
Competitor analysis	7.44 Ratings

Comparison of Account management features of Emplifi
Feature	Emplifi 7.3 5 Ratings
Role-based user permissions & privileges	8.25 Ratings
Mobile access	6.42 Ratings

User Ratings
	Emplifi
Likelihood to Recommend	8.8 (74 ratings)
Likelihood to Renew	9.1 (6 ratings)
Usability	7.3 (2 ratings)
Support Rating	9.0 (42 ratings)
Online Training	6.0 (1 ratings)
Implementation Rating	9.1 (2 ratings)