Emplifi

Emplifi allows us to better distribute content across our multiple networks, and also gives us a richer picture with metrics. Regarding issues, we see that sometimes posting repeats posts or, for example, duplicates links. Reports have been sent by the company, but the problem persists. Beyond that, it's a very valuable tool that saves us time and allows us to see where we stand. AI tools allow us to create interesting copies.

Emplifi nos permite distribuir mejor el contenido en las múltiples redes que tenemos, de igual manera, nos da un panorama enriquecedor con métricas; en la cuestión de problemáticas, vemos que a veces al postear repite post o por ejemplo con links, los duplica, se han mandado reportes por parte de la empresa, pero la problemática sigue, de ahí en fuera, es una herramienta muy valiosa que nos ahorra tiempo y nos permite ver dónde estamos parados, así como las herramientas de IA nos permiten crear copys interesantes

• Allows tagging content for camping view
• We reached more users thanks to posting recommendations regarding schedules
• On the topic of Inspiration, it allows us to obtain benchmarking
• Permite taggear contenido para camping view
• Llegamos a más usuarios gracias a las recomendaciones de posteo en cuanto a horarios
• En el tema de Inspiration, nos permite obtener benchmarking

I work in customer service and use Emplifi Social Marketing Cloud within the Dynamics 365 tool to respond to customers who contact us through public posts or direct messages we receive on our social media profiles on Instagram, Facebook, X (Twitter), and TikTok. Emplifi Social Marketing Cloud brings all social profiles together in a single tool, keeps a history of customer messages, and allows for content control and moderation. This means that the team doesn't need multiple logins, and everyone has access to customer contacts and messages.

We cooperate with Emplifi to support our social media service program and basically use Care & Listening functions. It is great to help us integrate across social profiles on different platforms and deal with customer suggestions and complaints. Meanwhile, the labelling function also provides possibilities to analyze massive amounts of data.

• Meeting SLA targets
• Competitor intelligence gathering capability
• The coarse granularity of the data makes it difficult to conduct a detailed analysis of the case.

Publishing and meaurement for both central social media regular posts and campaigns.

• Emplifi has a great potential if we include the paid social there which will be highly connected to ROI.

Meltwater and Khoros Social Media Management

Meltwater, Adobe Analytics, monday.com

We use Emplifi Service Cloud to communicate with customers and fans who show an interest in our products, or who reach out with questions about our products or our policies or issues with their past orders with us. Emplifi Service Cloud allows us to communicate with our followers easily, and to track our history of communications with customers. Emplifi Service Cloud helps us get the most out of our social marketing by engaging with commentors.

• Better customer retention
• Lower risk of uncontrolled social media blowups due to better ability to handle high volume of incoming messages
• Quicker customer resolutions and less frustration

Agorapulse

Gladly Customer Service, Shopify