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Enghouse Interactive Contact Centers vs. Gladly CX Platform

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Enghouse Interactive Contact Centers

5 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    		N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Enghouse Interactive Contact CentersGladly CX Platform
    Editions & Modules
    No answers on this topic
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact CentersGladly CX Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Enghouse Interactive Contact CentersGladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers and Gladly CX Platform
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard7.02 Ratings00 Ratings
    Validate callers6.02 Ratings00 Ratings
    Outbound response7.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)6.01 Ratings00 Ratings
    Warm transfer7.02 Ratings00 Ratings
    Predictive dialing6.02 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs6.01 Ratings00 Ratings
    Call scripts6.01 Ratings00 Ratings
    Call tracking8.01 Ratings00 Ratings
    Multichannel integration7.02 Ratings00 Ratings
    CRM software integration7.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers and Gladly CX Platform
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing8.02 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording6.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting8.02 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys6.02 Ratings00 Ratings
    Customer interaction analytics7.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Enghouse Interactive Contact Centers and Gladly CX Platform
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Enghouse Interactive Contact Centers and Gladly CX Platform
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Enghouse Interactive Contact Centers and Gladly CX Platform
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Enghouse Interactive Contact CentersGladly CX Platform
    Likelihood to Recommend
    8.0
    (3 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)