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Enghouse Interactive Contact Centers vs. LiveAgent

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Save this comparison

Enghouse Interactive Contact Centers

5 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    		N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    Enghouse Interactive Contact CentersLiveAgent
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact CentersLiveAgent
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Enghouse Interactive Contact CentersLiveAgent
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers and LiveAgent
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    LiveAgent
    -
    Ratings
    Agent dashboard7.02 Ratings00 Ratings
    Validate callers6.02 Ratings00 Ratings
    Outbound response7.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)6.01 Ratings00 Ratings
    Warm transfer7.02 Ratings00 Ratings
    Predictive dialing6.02 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs6.01 Ratings00 Ratings
    Call scripts6.01 Ratings00 Ratings
    Call tracking8.01 Ratings00 Ratings
    Multichannel integration7.02 Ratings00 Ratings
    CRM software integration7.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers and LiveAgent
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    LiveAgent
    -
    Ratings
    Inbound call routing8.02 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording6.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting8.02 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys6.02 Ratings00 Ratings
    Customer interaction analytics7.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Enghouse Interactive Contact Centers and LiveAgent
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets00 Ratings7.956 Ratings
    Expert directory00 Ratings7.947 Ratings
    Subscription-based notifications00 Ratings7.042 Ratings
    ITSM collaboration and documentation00 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Enghouse Interactive Contact Centers and LiveAgent
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Enghouse Interactive Contact Centers and LiveAgent
    Feature
    Enghouse Interactive Contact Centers
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    Enghouse Interactive Contact CentersLiveAgent
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)