TrustRadius: an HG Insights company

Enghouse Interactive Contact Centers vs. NiCE CXone Mpower

Save this comparison

Save this comparison

Enghouse Interactive Contact Centers

5 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    		N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Enghouse Interactive Contact CentersNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact CentersNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Enghouse Interactive Contact CentersNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers and NiCE CXone Mpower
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard7.02 Ratings9.2560 Ratings
    Validate callers6.02 Ratings9.6472 Ratings
    Outbound response7.02 Ratings9.5491 Ratings
    Call forwarding9.02 Ratings9.3444 Ratings
    Click-to-call (CTC)6.01 Ratings9.2404 Ratings
    Warm transfer7.02 Ratings9.8532 Ratings
    Predictive dialing6.02 Ratings9.6318 Ratings
    Interactive voice response9.01 Ratings9.5377 Ratings
    REST APIs6.01 Ratings9.3302 Ratings
    Call scripts6.01 Ratings9.2323 Ratings
    Call tracking8.01 Ratings9.5511 Ratings
    Multichannel integration7.02 Ratings9.3365 Ratings
    CRM software integration7.01 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers and NiCE CXone Mpower
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing8.02 Ratings9.5512 Ratings
    Omnichannel inbound routing8.01 Ratings9.1374 Ratings
    Recording6.01 Ratings9.6496 Ratings
    Quality management8.01 Ratings9.1481 Ratings
    Call analytics8.02 Ratings9.2487 Ratings
    Historical reporting8.02 Ratings9.4480 Ratings
    Live reporting8.01 Ratings9.4466 Ratings
    Customer surveys6.02 Ratings9.5300 Ratings
    Customer interaction analytics7.01 Ratings9.6320 Ratings
    User Ratings
    Enghouse Interactive Contact CentersNiCE CXone Mpower
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)