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Enghouse Interactive Contact Centers vs. OpenText CX-E Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
    Pricing
    Enghouse Interactive Contact CentersOpenText CX-E Voice
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact CentersOpenText CX-E Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Enghouse Interactive Contact CentersOpenText CX-E Voice
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers and OpenText CX-E Voice
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    OpenText CX-E Voice
    9.3
    2 Ratings
    Agent dashboard7.02 Ratings10.02 Ratings
    Validate callers6.02 Ratings10.02 Ratings
    Outbound response7.02 Ratings10.02 Ratings
    Call forwarding9.02 Ratings9.52 Ratings
    Click-to-call (CTC)6.01 Ratings9.52 Ratings
    Warm transfer7.02 Ratings9.52 Ratings
    Predictive dialing6.02 Ratings10.01 Ratings
    Interactive voice response9.01 Ratings9.02 Ratings
    REST APIs6.01 Ratings9.02 Ratings
    Call scripts6.01 Ratings8.52 Ratings
    Call tracking8.01 Ratings10.01 Ratings
    Multichannel integration7.02 Ratings8.01 Ratings
    CRM software integration7.01 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers and OpenText CX-E Voice
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    OpenText CX-E Voice
    8.9
    2 Ratings
    Inbound call routing8.02 Ratings10.02 Ratings
    Omnichannel inbound routing8.01 Ratings10.01 Ratings
    Recording6.01 Ratings8.52 Ratings
    Quality management8.01 Ratings8.01 Ratings
    Call analytics8.02 Ratings9.01 Ratings
    Historical reporting8.02 Ratings9.02 Ratings
    Live reporting8.01 Ratings10.01 Ratings
    Customer surveys6.02 Ratings8.01 Ratings
    Customer interaction analytics7.01 Ratings8.01 Ratings
    User Ratings
    Enghouse Interactive Contact CentersOpenText CX-E Voice
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.2
    (3 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)