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Enghouse Interactive Contact Centers vs. Zendesk Talk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Enghouse Interactive Contact CentersZendesk Talk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact CentersZendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Enghouse Interactive Contact CentersZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers and Zendesk Talk
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard7.02 Ratings9.916 Ratings
    Validate callers6.02 Ratings6.012 Ratings
    Outbound response7.02 Ratings10.014 Ratings
    Call forwarding9.02 Ratings8.915 Ratings
    Click-to-call (CTC)6.01 Ratings10.013 Ratings
    Warm transfer7.02 Ratings9.912 Ratings
    Predictive dialing6.02 Ratings5.08 Ratings
    Interactive voice response9.01 Ratings10.010 Ratings
    REST APIs6.01 Ratings5.07 Ratings
    Call scripts6.01 Ratings7.06 Ratings
    Call tracking8.01 Ratings9.914 Ratings
    Multichannel integration7.02 Ratings5.110 Ratings
    CRM software integration7.01 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers and Zendesk Talk
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing8.02 Ratings9.912 Ratings
    Omnichannel inbound routing8.01 Ratings5.110 Ratings
    Recording6.01 Ratings9.915 Ratings
    Quality management8.01 Ratings9.913 Ratings
    Call analytics8.02 Ratings8.913 Ratings
    Historical reporting8.02 Ratings8.913 Ratings
    Live reporting8.01 Ratings4.914 Ratings
    Customer surveys6.02 Ratings5.08 Ratings
    Customer interaction analytics7.01 Ratings8.19 Ratings
    User Ratings
    Enghouse Interactive Contact CentersZendesk Talk
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)