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Genesys Cloud AI vs. Pipedrive

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Genesys Cloud AI

20 Reviews and Ratings

Pipedrive

477 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys Cloud AI

    Score9.3 out of 10
    		N/ABased on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.N/A

    Pipedrive

    Score8.5 out of 10
    		N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    Genesys Cloud AIPipedrive
    Editions & Modules
    No answers on this topic
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    Genesys Cloud AIPipedrive
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    Genesys Cloud AIPipedrive
    Considered Both Products
    Genesys
    Deepak Kumar
    Senior Developer in Information Technology at Backlsh (Information Technology & Services, 11-50 employees)
    Chose Genesys Cloud AI
    Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is …
    Incentivized
    Pipedrive Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Genesys Cloud AIPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    6.7
    61 Ratings
    Customer data management / contact management00 Ratings7.717 Ratings
    Workflow management00 Ratings5.714 Ratings
    Territory management00 Ratings6.09 Ratings
    Opportunity management00 Ratings8.359 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.957 Ratings
    Contract management00 Ratings5.010 Ratings
    Quote & order management00 Ratings5.08 Ratings
    Interaction tracking00 Ratings8.014 Ratings
    Channel / partner relationship management00 Ratings6.711 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    2.9
    7 Ratings
    Case management00 Ratings4.76 Ratings
    Call center management00 Ratings1.15 Ratings
    Help desk management00 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    6.1
    42 Ratings
    Lead management00 Ratings5.742 Ratings
    Email marketing00 Ratings6.46 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    6.0
    60 Ratings
    Task management00 Ratings7.757 Ratings
    Billing and invoicing management00 Ratings4.15 Ratings
    Reporting00 Ratings6.156 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    6.8
    62 Ratings
    Forecasting00 Ratings6.313 Ratings
    Pipeline visualization00 Ratings8.162 Ratings
    Customizable reports00 Ratings6.110 Ratings
    Customization
    Comparison of Customization features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    4.8
    58 Ratings
    Custom fields00 Ratings5.458 Ratings
    Custom objects00 Ratings6.148 Ratings
    Scripting environment00 Ratings1.04 Ratings
    API for custom integration00 Ratings6.741 Ratings
    Security
    Comparison of Security features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    5.9
    56 Ratings
    Single sign-on capability00 Ratings6.112 Ratings
    Role-based user permissions00 Ratings5.754 Ratings
    Social CRM
    Comparison of Social CRM features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    1.1
    5 Ratings
    Social data00 Ratings1.15 Ratings
    Social engagement00 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    3.6
    7 Ratings
    Marketing automation00 Ratings3.67 Ratings
    Compensation management00 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Genesys Cloud AI and Pipedrive
    Feature
    Genesys Cloud AI
    -
    Ratings
    Pipedrive
    7.4
    55 Ratings
    Mobile access00 Ratings7.455 Ratings
    User Ratings
    Genesys Cloud AIPipedrive
    Likelihood to Recommend
    8.5
    (15 ratings)
    7.6
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    9.6
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)