FieldRoutes vs. ServiceTitan

We found that it works well for most of our needs. It is user-friendly and easy to use for both the office staff and the field staff. One problem that they have not been able to fix is for the field technicians to take credit cards in the field. We tried the beta program and unloaded and reloaded the software on the iPads, and we still have that problem.

Incentivized

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

Incentivized

• Scheduling routes.
• Invoicing and finance charges for customers.
• Time clock for employees checking in and out.

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• Customer SMS communication
• Bulk Route optimization include multiple preferences
• API documentation

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

Incentivized

There is no comparison. ServSuite's mobile app was a complete joke and PestPac felt like it was built in the 90s... To train people in either software to be proficient took weeks. You can train in FieldRoutes in a couple of days. The software is intuitive and functions well with low downtime.

Incentivized

autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

• Increased our online payments by 400% in the first month
• Saved us hundreds of thousands of dollars of labor and gas
• Increased our route efficiency by 20%

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized