FileBound vs. OnBase

Filebound is great for documents that have been archived or not needed on a day to day basis. It serves it purpose as a storage/filing system to digitize any previous "hard copy" filing system. But for the day to day accessibility, I find other programs to be more responsive and quicker to use. Also, In order to use or edit any document uploaded to Filebound, you currently have to re-download the document onto your computer to edit. If the editing capabilities were streamlined for quicker response that would also be a plus.

Incentivized

OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.

Incentivized

• Filebound is easily to upload documents onto and file into the proper location. You can easily find a file on your computer and have it uploaded within seconds
• Filebound gives you customization so you can create your own folders, criteria needed to file and search for uploaded documents. You have options of file types, names, certain fields of information to display when searching for files.
• Filebound allows you to download and print your saved documents quickly for future access. There is no limit to how you can use your scanned documents

Incentivized

• Houses documents for easy retrival.
• Allows for simple document scanning and storage.
• Has the ability to allow paperless document import so document do not have to scanned.
• Makes the review and document sharing process easy.
• Has security features that allow you to keep only the staff you want to view documents able to access them.

Incentivized

• Searching for Documents. Filebound does not allow you to look in differing file types for a specific document. You have to search each file type individually. And we have found that spaces or symbols are needed in front of the entered search information in order for Filebound to do a more broad search.
• You cannot move uploaded around, if you have more than one scan in a file. Once they are uploaded into a location, you cannot move it, you can only delete it and re-scan it into the proper file.
• If it was possible to simply drag and drop a file into Filebound to start the upload process, that would save time.

Incentivized

• The Administrator interface, while powerful, is antiquated and has so many options to chose from it can be overwhelming at times trying to find what you need in order to accomplish a task.
• The Unity application is a work in progress and is missing out of some features that are much better in the thick client, such as scanning documents in at high volume. This has improved over time, though.
• Hyland Onbase is a content management platform and, while it does handle ingestion and scanning processes, does require a 3rd party application to really complete the whole package. Hyland's Perceptive platform or Kofax Capture complement it greatly.

Incentivized

OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.

Incentivized

You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.

Incentivized

I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.

The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.

Incentivized

With the Premium subscription, there is a tone of training with audio and practice options.

Incentivized

Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting

Incentivized

IntelliChief (Quadrant product) was used as the first AP invoice workflow and content repository in 2006. Very hard to compare since I haven't used a current version. RVI - Real Vision Inc. was used for Credit/Collections documents and workflow. No way to compare Haven't had to look for a replacement for any reason since purchasing OnBase.

• I don't have numbers, but our organization was able to go from having three large off-site and one on-site storage units to having none. This saved money on a monthly and yearly basis.

Incentivized

• OnBase provides a very reliable ECM platform for the company.
• OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
• OnBase made same day processing of all incoming and outgoing documents a reality.

Incentivized