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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Five9Gladly CX Platform
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Five9Gladly CX Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing—
    More Pricing Information
    Community Pulse
    Five9Gladly CX Platform
    Considered Both Products
    Five9
    Chose Five9
    We use Five9 as a tool to make and receive calls from various departments such as Customer Care, Underwriting, Claims, and others. These departments have experienced issues primarily from supervisor consoles because they sometimes lose access without making significant changes …
    Incentivized
    Gladly Software
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Five9Gladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and Gladly CX Platform
    Feature
    Five9
    8.0
    14 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard7.514 Ratings00 Ratings
    Validate callers6.213 Ratings00 Ratings
    Outbound response7.112 Ratings00 Ratings
    Call forwarding8.110 Ratings00 Ratings
    Click-to-call (CTC)9.910 Ratings00 Ratings
    Warm transfer8.012 Ratings00 Ratings
    Predictive dialing10.011 Ratings00 Ratings
    Interactive voice response10.010 Ratings00 Ratings
    REST APIs8.09 Ratings00 Ratings
    Call scripts5.111 Ratings00 Ratings
    Call tracking8.514 Ratings00 Ratings
    Multichannel integration6.513 Ratings00 Ratings
    CRM software integration8.513 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and Gladly CX Platform
    Feature
    Five9
    8.6
    23 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing8.512 Ratings00 Ratings
    Omnichannel inbound routing6.610 Ratings00 Ratings
    Recording9.013 Ratings00 Ratings
    Quality management8.023 Ratings00 Ratings
    Call analytics10.013 Ratings00 Ratings
    Historical reporting8.514 Ratings00 Ratings
    Live reporting8.012 Ratings00 Ratings
    Customer interaction analytics10.011 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Five9 and Gladly CX Platform
    Feature
    Five9
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Five9 and Gladly CX Platform
    Feature
    Five9
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Five9 and Gladly CX Platform
    Feature
    Five9
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Five9Gladly CX Platform
    Likelihood to Recommend
    6.5
    (38 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (9 ratings)
    10.0
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)